THE INFLUENCE OF SERVICE QUALITY FOR SATISFACTION LEVEL AMONG INDONESIAN WORKERS IN MALAYSIA

Indonesian workers one of the highest employees in Malaysia. Although complementing another, managing workforce is not without challenges. Among them type work accordance with employment agreement, over time no additional allowance, termination and repatriation their rights granted. Therefore, main point this study to analyze effect service quality on Indonesia's level satisfaction. This see extent influence dimension tangibles, reliability, responsiveness, assurance, empathy towards employee was conducted using quantitative methods, while respondents were Malaysia services manufacturing sectors. shows that 5 dimensions have an However, responsiveness has a big impact job